Customer Service Advisor

A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily...

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BPO (Business Process Outsourcing)

Business Process Outsourcing is the contracting of a specific business task to a third-party service provider like call centers.

There are two categories for BPOs:

1. Back office outsourcing (This involves internal...

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VIDEO: Healthcare BPO

What are the job opportunities in the fastest growing Healthcare BPO Services? Will these types of services provide alternative options for the unemployed Filipino nurses? These are the questions which will be answered...

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KPO (Knowledge Process Outsourcing)

It is being claimed that KPO is one step extension or a smarter big brother of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous...

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